Get in Touch with
SourceVietnam.com

Placing an order is simple:

• Browse our product categories or use the search bar to find the items you need.
• Click on the product to view details and specifications.
• Contact the supplier directly through the "Send Inquiry" button on the product page.
• Negotiate terms, pricing, and delivery with the supplier.
• Finalize your order directly with the supplier following the agreed terms

At SourceVietnam.com, we ensure suppliers meet strict quality standards. However, to verify a supplier:

• Check the supplier’s profile for certifications, reviews, and company details.
• Look for badges indicating "Verified Supplier" or other trust marks.
• Communicate with the supplier to request business licenses, certifications, or references.
• Use escrow payment services to ensure secure transactions.

Payment options depend on the agreement between you and the supplier. Common methods include:

• Bank transfers (TT).
• Letter of Credit (L/C) for larger orders.
• Online payment platforms such as PayPal, if accepted by the supplier.

Ensure you discuss and confirm the payment terms directly with the supplier before placing an order.

Shipping arrangements are typically handled by the supplier. Here’s what to expect:

• Discuss the shipping method (e.g., air, sea, express courier) during negotiations.
• Confirm the delivery time, costs, and Incoterms (e.g., FOB, CIF).
• Suppliers will provide tracking information once the shipment is dispatched. If you need assistance, our support team is here to guide you through the shipping process.

Yes, many suppliers on SourceVietnam.com offer product samples. Contact the supplier directly to request a sample. Note that sample costs and shipping fees may apply, depending on the supplier's policy.

If you face any issues, follow these steps:

• Communicate with the supplier to resolve the problem.
• If unresolved, contact our customer support team at [support email] for assistance.
• Provide all necessary documentation (e.g., emails, contracts) to help us mediate effectively.