Secured Trading Service

Trade confidently, knowing your transactions are secure and your products are guaranteed.

What is Secured Trading Service (STS) and How Does It Works?

The Secured Trading Service on SourceVietnam.com is designed to protect buyers by safeguarding payments until you confirm receipt and satisfaction with your order. Here's how it works:

Secure payments

Your payment is held securely by SourceVietnam.com until you confirm that you've received your order and are satisfied with it.

Quality assurance

We work with suppliers to ensure that the products you receive meet the agreed-upon quality standards.

Dedicated support

Our customer support team is available to assist you with any questions or issues that may arise during the secured trading process.

Refund options

If there's a problem with your order, such as receiving incorrect or damaged goods, you have the option to request a refund.

How to Secure Your Order

Place your order

  • Search for products and suppliers participating in the Secured Trading Service.
  • Negotiate price and shipping details.

Make a payment

  • Pay securely via accepted methods (credit cards, bank transfers, etc.).
  • Funds are held by SourceVietnam.com.

Supplier ships the order

  • Supplier ships the product within the agreed timeframe.
  • Tracking information provided.

Confirm & release payment

  • Inspect the products upon arrival.
  • Payment is released to the supplier only after your confirmation.

Request refund (if necessary)

  • In case of discrepancies, apply for a refund within the specified period.

Why Choose Secured Trading Service?

Trustworthy transactions

Payments are held securely until buyer approval.

Comprehensive support

24/7 customer service for any issues.

Fair refund policy

Easy and transparent refund process for valid claims.

Verified suppliers

Work only with rigorously vetted Vietnamese suppliers.

Efficient shipping

Fast and reliable logistics.

Frequently Asked Questions

What is the Secured Trading Service?

How do I know if a supplier participates in the service?

What payment methods are accepted?

What happens if I am not satisfied with the product?

Is there a fee for using this service?

Ready to experience safe and seamless trading?

Start your secured order now!